1. Use of Communication Services

Riddhi Autocraft uses phone calls, SMS, WhatsApp, chatbot, and other business communication tools to provide service-related updates and support. Communications may include:

• Vehicle service and job card updates
• Appointment and delivery reminders
• Service offers and promotional messages
• Customer support responses and notifications

You will receive communications only if:

• You have provided your contact details
• You have given consent for business communication
• You have not opted out

You may opt out anytime by contacting customer support or requesting stop of promotional messages.

2. Data Collection and Privacy

We collect limited customer information required for vehicle service and support operations.

Information We May Collect:

• Name and mobile number
• Email address (if provided)
• Vehicle and service details
• Service address/location (when required)
• Service requests and interaction history

We do not collect Aadhaar numbers, passwords, OTPs, or financial credentials through messaging or chatbot systems.

Purpose of Collection:

• Processing service and repair requests
• Customer support and follow-ups
• Service reminders and offers (with consent)
• Improving service quality

Data Protection:

• Data stored in secured systems
• Access limited to authorized staff
• Standard security safeguards applied

3. Message and Call Standards

All communications from Riddhi Autocraft will be:

• Service-related or consent-based
• Clear and professional
• Non-misleading and respectful
• Compliant with applicable telecom rules

4. Service Availability

We aim to provide timely communication and service updates. However, delivery of messages or calls may be affected by:

• Telecom or internet issues
• Device limitations
• Third-party platform delays

Riddhi Autocraft is not liable for delays caused by such external factors.

5. User Responsibilities

• Provide correct contact and vehicle information
• Use support and booking systems responsibly
• Avoid impersonation or misuse
• Report suspicious messages claiming to be from us

6. Changes to Terms

We may update these Terms & Conditions to reflect service or regulatory changes. Continued use of services indicates acceptance of updated terms.

7. Contact Information

Riddhi Autocraft – Tata Motors Authorized Service Center
Plot No. A-110, MIDC, Navi Mumbai, Khairane,
Thane, Maharashtra – 400705

Phone: +91 83900 52000 / +91 83900 57000
Email: service@riddhiautocraft.com