1. Information We Collect

• Name, mobile number, and email address
• Vehicle details and service history
• Service requests and job card information
• Communication records and support queries
• Basic website usage data (if submitted through forms)

2. How We Use Your Information

• Vehicle service booking and processing
• Customer support and service updates
• Estimates, invoices, and job card management
• Warranty and repair records
• Service reminders and offers (with consent)

3. Communication

We may contact you regarding service updates, delivery status, reminders, and feedback through Phone calls, SMS, WhatsApp, or Email. Promotional communication is sent only with your consent.

4. Data Security

• Secure record keeping systems
• Restricted staff access
• Password protected systems
• Regular monitoring and safeguards

5. Sharing of Information

We do not sell or rent your personal data. Information may be shared only with:

• Tata Motors or authorized partners for service/warranty processing
• Technology vendors supporting our systems
• Government or legal authorities when required by law

6. Your Rights

• Request correction of your information
• Request deletion where legally allowed
• Opt out of promotional communication

7. Cookies

Our website may use cookies to improve user experience. You may disable cookies through your browser settings.

8. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal data from children.

9. Policy Updates

This policy may be updated from time to time. Updated versions will be posted on this page.

10. Contact Information

Riddhi Autocraft – Tata Motors Service Center
Plot No. A-110, MIDC, Navi Mumbai, Khairane,
Thane, Maharashtra – 400705

Email: jeet@riddhiautocraft.com
Service: service@riddhiautocraft.com
Phone: +91 83900 52000 / +91 83900 57000